Footnotes

1. Kilian, Crawford. Writing for the Web, Part 2. A List Apart.
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2. Thompson, Maryann. How to Frustrate Web Surfers. Industry Standard.
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3. Degenhart, Curt. Bringing Business Back into User-Centered Web Products: An Interview with Strategist and Consultant Terry Swack. Web Review.
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4. Norman, Donald. 1988. The Psychology of Everyday Things. New York: Basic Books. Quoted in Cooper, p. 64.
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5. Cooper, Alan. 1995. About Face: The Essentials of User Interface Design. Foster City, CA: IDG Books, p. 64.
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6. Instone, Keith. 1997. Usability Heuristics for the Web. Webreview.com.
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7. Nielsen, Jakob. Ten Usability Heuristics. Useit.com.
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8. Ibid.
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9. Jeffrey Zeldman. Writing for the Web. A List Apart.
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10. Nielsen, Ibid.
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11. Ibid.
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12. Ibid.
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13. Ibid.
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14. Cooper, Page 55.
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15. Nielsen, Ibid.
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16. Ibid.
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17. Spool et al. 1999. Web Site Usability: A Designer's Guide. San Francisco: Morgan Kaufmann Publishers, Inc. p. 9.
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18. Cooper, p. 56.
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19. Nielsen, Ibid.
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20. Ibid.
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